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Privacy Policy
Security Policy
Shipping and Handling Policy
Returns Policy
Privacy Policy
We respect your privacy and are committed to protecting it. For this reason, Vivavi does not sell customer names to mailing lists or marketing companies. Any information you give us about you will only be used by us.
While maintaining your personal privacy is paramount, we do collect personal information including your name, shipping address, billing address, email address, phone number and credit card information. We collect this information during the online checkout process so that we can properly fulfill your orders.
Security Policy
We use the latest 128bit encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.
To check the security of your computer, look at the lower left-hand corner of your browser window. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https".
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers to be processed.
Shipping and Handling Policy
Our shipping charges are as follows:
For Orders within the United States
$15 for all orders below $150
$25 for all orders from $151 to $300
$45 for all orders from $301 to $500
$150 for all orders from $501 to $1000
$250 for all orders from $1001 to $2000
For orders above $2000 a shipping quote will be provided. Please contact Jodi at jfontana@vivavi.com or 866.848.2840 to get details and pricing.
These shipping charges reflect the costs of the merchandise we carry. Items such as furniture require specialized shipping procedures. For U.S. customers, large furniture items may ship with our deluxe "White Glove Service." Our delivery specialists will bring items into your home, unwrap them, place them wherever you like, and remove all debris for an additional fee.
Unless otherwise stated on our product pages, your order will normally ship within 6-8 weeks. Many of our products are hand-crafted with fine attention to detail. These take longer to ship and timeframes are specified on our product pages. You can always reach us by phone at 866.848.2840 or by email at jfontana@vivavi.com to receive a shipping timeframe estimate. We are happy to answer any questions you may have.
For International Orders (including Canada)
We can ship items (including furniture) anywhere in the world. Please email us at sales@vivavi.com for a price quote. Our customer service team will respond to all inquiries within 24 hours.
Returns Policy
We guarantee all of our products. If for some reason you are not satisfied with your item, return it within 30 days for a refund or exchange, no questions asked. In most instances we have our suppliers ship directly to you in order to keep costs as low possible and pass the savings along to you. In these cases, a return slip might not be included in your package. Should you wish to return it, please contact us by email at service@vivavi.com or by phone at (866) 848-2840 for a Vivavi return slip and a return address. We will respond to your request within 24 hours.
For any custom orders sales are final.
Consent
By using our website, you're agreeing to let us collect and use your information as we describe in this Privacy & Security Policy. If we change our policies, we'll post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.
last modified: NOVEMBER 2006
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